Event Guidelines
SOUTH MARKET EVENT GUIDELINES
- Our markets are open to the public from 10am to 5pm for Price Plaza & NAPA, 11am to 5pm for Valpark, 10am to 6pm for C3 Centre, Gulf City Mall & Brentwood Mall and 3pm to 9pm for MovieTowne POS. However, these times are subject to change. You can stay up to date with event duration via our market schedule and social media pages.
- At all venues merchants are required to come in between the time stipulated in the invitation email to set up their tables. This time varies from venue to venue. The SM team will be on site to usher merchants to their assigned spots and assist them in offloading their merchandise. The table(s) assigned to you will also have your business name on it.
- We provide a trolley service to assist merchants with offloading and loading merchandise from their vehicles both at the start and at the end of our markets. Merchants are required to bring their products in boxes, containers or crates so our team can load them easily onto the trolleys. You are welcome to tip our trolley staff if you are pleased with the service.
- South Market is not liable for any damages during the use of our trolley service. Merchants can unload their merchandise and are welcomed to utilize their personal trolleys if necessary.
- A few days before each event, we send out key correspondence via email such as parking requirements & event guidelines. We also send out this correspondence via a WhatsApp Group. To receive these important messages via WhatsApp, kindly save the following South Market number: (868) 720-3004 as a contact on your phone.
- Please be reminded that all items are to be displayed on your tables. Additional display equipment (extra tables, standing banners, shelving, etc.) are generally NOT allowed unless approved beforehand. The dimensions of your table are: 6 x 2.5 feet or 72 x 30 inches (L x W). Please stick to these dimensions when planning the layout of your table.
- Merchants are allowed to use a banner that hangs over the front of their table. The tables we provide are 6 feet (72 inches) long and 2.5 feet (30 inches) in height (from the floor) so you can keep these dimensions in mind for printing your banner.
- Do not place any items in the walkways. All passageways, entrances and exits must be left clear and free from tripping hazards.
- Merchants who wish to utilise their clothing rack instead of the table we provide, must notify us of this prior to the event. If you did not choose this option when registering please notify us via email urgently. Clothing racks are not allowed at the C3 or Gulf City venues.
- Any merchant with additional requirements for their setup, such as access to an electrical outlet for your equipment must specify this when completing the registration form. If you did not notify us of this on your registration form please send us an email with this request urgently.
- Products are to be displayed neatly & professionally at all times. Boxes & containers must be stored neatly under your tables & not directly in the sight of customers. Please store any excess boxes\containers in your vehicles.
- All tables & chairs are loaned to merchants for the day of the event and are to remain at the venue upon your departure. If you rented a tablecloth from us please return it to the South Market table before leaving the event.
- Merchants can utilize their own tablecloths or if desired they can rent one from us at TT$25. We also have gently used tablecloths for sale at TT$35.
- Exhibitors are responsible for ensuring that the legs of their tables are securely locked. Some exhibitors drag, move or even raise their tables to install their table cloths so please reaffirm that the locking mechanisms beneath the tables are properly engaged before displaying your products.
- Tapes, glues, adhesives, staples, nails & thumb tacks are not to be used on any of the venue’s property or belongings. This includes the building, walls, tables, tablecloths and the chairs.
- Merchants are responsible for securing their products throughout the day, including those that may be stored in their vehicles. Merchants are also reminded to take all their merchandise/products/goods/equipment when leaving the venue after the event.
- South Market and its stakeholders will not be held responsible for any possessions lost, stolen or damaged.
- Merchants are reminded to walk with their supplies (receipt books, bags, change for customers, pens, tape, call cards, brochures, flyers, etc.) and any equipment (electrical extensions, etc.) needed for the event.
- At some of our open-air markets, e.g. at the C3 Courtyard or under tents, if rain falls there may be a chance of light rain mist blowing in. At these events we advise you to bring along a protective covering for your products that may be affected by this.
- Please leave your booth area just as you found it. All garbage is to be disposed of in the bins provided when departing the venue.
- Feel free to use any information, including the ads, from our Social Media pages (Facebook and Instagram) to promote your business’ presence at the South Market.
- Our markets are smoke free environments (smoking may be permitted in designated outdoor areas).
- Failing to abide by these guidelines, can result in a permanent ban from South Market events.
- Whilst income generated sales may be the #1 reason for joining the South Market, the 1-on-1 interaction with customers at the event is definitely a prized opportunity that must be maximised. Use it wisely to interact with customers, stir up conversations, market your products and services, make connections & grow your clientele.
Parking Requirements at our Different Venues:
An exhibitor parking map & instructions would be emailed or sent via Whatsapp to you a few days prior to the event. Please also follow the instructions of the security guards and parking assistants at the different venues. Offloading should be a quick and simple process therefore vendors we ask that you please pack your items properly in boxes or trays for a more efficient service. A parking map is also shared with exhibitors prior to the event.
C3 Centre:
Merchants are allowed to drive up to the courtyard from 8am to 9.45am, however ONLY 3 vehicles are allowed at once therefore we urge you to offload your items and remove your vehicle immediately after offloading to the designated area (i.e. against the perimeter fence) so other merchants are allowed this convenience. Kindly set up your table after parking as this will allow other merchants to access the offloading zone in a timely manner. If you are not parked in the designated area, you will be asked to do so. At the end off the day your vehicle will be loaded at the Fire Lane. Our Trolley Team will be onsite to assist merchants with offloading and loading both at the start and at the end of the event.
Gulf City:
Merchants are allowed to temporarily park in the first two lanes, near the main entrance, between 8am-10am for offloading their goods. For offloading, please drive into the reserved parking area closest to the main entrance (this is the parking zone to the front of Starbucks and Haagen Dazs). Kindly reach on time to have all your items offloaded and inside the mall before 10am. Immediately after offloading merchants MUST move their vehicles to the multi story car park. The South Market team will only assist merchants in the Offloading Zone as our trolleys are not allowed in the car park, particularly between customer vehicles.
NAPA/SAPA:
Merchants are allowed to park near the building’s entrance between 8am-10am for offloading purposes but are required to move their vehicles to the official car park (i.e. the paved area) immediately after offloading.
Point of Sale Machine – Accepting Customer LINX & Credit Card Payments:
At our events we provide Point of Sale machines so that all exhibitors attending can accept both LINX & credit card payments from customers as many customers prefer these payment options. We encourage you to have some signage on your table that you accept LINX payments. We’ve noticed that exhibitors with these signs get additional sales, as not all customers walk around with cash.
Accepting LINX, debit card or credit card payments is a very simple process & if you wish, on the event day you can visit the South Market booth and a team member will give you a quick demo of how the Point of Sale (PoS) machine is utilised at our events. Our team will be onsite throughout the day to assist with the use of this machine.
Exhibitors are charged a $2 TTD fee for each customer LINX payment made and 5% of each credit card transaction on the LINX Machine. It is up to the exhibitor to accept credit card payments & they can always request the customer to pay via LINX card. Please note that VISA debit cards without the LINX logo (eg. JMMB & UTC debit cards & all International debit cards) are not part of our local LINX network & as such they incur the credit card fee. Please tick the appropriate box on the form and also emphasize to your customers which card you will be accepting before sending them to make payment.
Feel free to download and print your own copies of Forms 1 and 2. Copies of both these forms will also be available at the South Market booth on the day of the event.
Cancellation and Refund Policy:
If you are unable to attend a market, we will issue a full refund or transfer your payment towards an upcoming market, as long as we are notified in writing (via email) at least 10 working days prior to the event. Any cancellation made within 10 working days of the event or after this, is non-refundable and non-transferable. For any refund to be reimbursed via the bank there is a TT $25 fee for processing each of these requests. If unforeseen circumstances (e.g. extreme weather, pandemic, etc.), results in the cancellation of a market, your full payment will be moved forward to another upcoming event. In this instance, no cancellation fee will apply & our team will correspond with you regarding your payment transfer to another available event date, which is suitable to you. Participants must agree to our Cancellation and Refund Policy in order to register for any of our events.